Privacy Policy

1. Introduction

ThoughtPlex India Private Limited ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy applies to our website and all mobile applications including the Health Orbit app, explaining how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information Collection and Use

Website Information

We collect information that you provide directly to us, including:

• Name and contact information
• Email address
• Phone number
• Company information
• Communication preferences
• Any other information you choose to provide

Mobile Application Information

Our mobile applications collect information when you download and use them. This information may include:

• Your device's Internet Protocol address (e.g. IP address)
• The pages of the application that you visit, the time and date of your visit, the time spent on those pages
• The time spent on the application
• The operating system you use on your mobile device
• Email, phone number, location, address (when requested for enhanced features)

Location Data

Our applications collect your device's location, which helps us determine your approximate geographical location and make use of it in the following ways:

• Geolocation Services: We utilize location data to provide features such as personalized content, relevant recommendations, and location-based services
• Analytics and Improvements: Aggregated and anonymized location data helps us analyze user behavior, identify trends, and improve the overall performance and functionality of our applications
• Third-Party Services: Periodically, we may transmit anonymized location data to external services to enhance our applications and optimize our offerings

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Respond to your inquiries and requests
• Send you technical notices and updates
• Contact you from time to time with important information, required notices and marketing promotions
• Improve our website and applications
• Analyze user behavior and identify trends
• Comply with legal obligations

4. Third Party Access

Only aggregated, anonymized data is periodically transmitted to external services to aid us in improving our applications and services. We may share your information with third parties as described in this privacy statement.

Third-Party Services

Our applications utilize third-party services that have their own Privacy Policies about handling data:

• Google Play Services
• Google Analytics for Firebase
• Firebase Crashlytics

We may disclose User Provided and Automatically Collected Information:

• As required by law, such as to comply with a subpoena, or similar legal process
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
• With our trusted service providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement

5. Data Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention Policy

We will retain User Provided data for as long as you use our applications and services and for a reasonable time thereafter. If you'd like us to delete User Provided Data that you have provided via our applications, please contact us at support@thoughtplex.in and we will respond in a reasonable time.

7. Opt-Out Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

For mobile applications, you can stop all collection of information easily by uninstalling the application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

8. Children's Privacy

We do not use our applications to knowingly solicit data from or market to children under the age of 13. Our applications do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age.

In the case we discover that a child under 13 has provided personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at support@thoughtplex.in so that we will be able to take the necessary actions.

9. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. You can control cookies through your browser settings.

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

11. Your Consent

By using our website and applications, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.

12. Contact Us